1.  Is your 30-day money back guarantee 100% money back?
2.  Can I upgrade my hosting plan at anytime?
3.  Is there any ftp access or website viewing before the names servers get changed in the      registars?
4.  Is there any way to view the website/pages before the dns servers get changed in the      registars?
5.  Do you support subdomains?
6.  Should I upload my files to the wwwroot directory?
7.  Why I don't see my files in the control panel under FTP?

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1. Is your 30-day money back guarantee 100% money back?
    Yes, full refund, except transaction fees are not refundable.

2. Can I upgrade my hosting plan at anytime?
    Yes, you can upgrade hosting plan at anytime.

3. Is there any ftp access or website viewing before the names servers get changed     in the registars?
    Yes, you can use the server IP for FTP and viewing the site.

4. Is there any way to view the website/pages before the dns servers get changed in     the registars?
    Yes, a temporary URL will be automatically generated. (Windows Hosting)

5. Do you support subdomains?
    Yes, you can have http://subdomain.yourdomain.com.

6. Should I upload my files to the wwwroot directory?
    The wwwroot is the root directory where you store your Web pages. Anything that you do not     want people to access, has to be out side of that folder. For example, /data folder is for     database.

7. Why I don't see my files in the control panel under FTP?
    You do not see any files, but only folders in the FTP explorer so that you can create FTP user to     the selected directory.